Refund policy

We have a no returns policy, which means you can only return damaged, defective, or incorrect orders. Please play close attention to size guides for this reason as exchanges are not accepted. This is because all items are made to order.

If you are in the EU, please use the returns and cancellations through your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at projectheavener@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at projectheavener@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We only accept returns for damaged, defective or incorrect orders within a time frame of 7 days from when you receive your order. We do not accept worn or washed items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at projectheavener@gmail.com.